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Balanced Scorecard Methodology Fundamentals |
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This course is run by the Balanced Scorecard Collaborative in partnership with IIR
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Course Objectives |
COURSE 1 - Balanced Scorecard Methodology Fundamentals
To view Course 2 details click here
” Overcoming execution challenges and focusing the organisation on the few things that drive competitive advantage is the hallmark of all great organisations
Course 1 in an All New Intensive Series from the Creators of the BSC Teaches Balanced Scorecard Methodologies to Help Deliver Top Line Revenue Growth & Bottom Line Improvements in Customer Satisfaction, Operational Performance, & Alignment of the Workforce
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Readily identify the critical few drivers that create competitive advantage
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Mobilise the organisation to focus on critical success drivers
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Overcome internal and external barriers to strategy implementation
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Improve your ability to measure strategic and operational performance
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Learn how to launch and manage the BSC program from start to finish
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Analyse systematic and structural changes needed to incorporate BSC
All new case studies derived from more than 75 Hall of Fame Strategy Execution™ companies!
VALUE ADDS
1. The Only Officially Endorsed Training in Australia This is the only training developed & endorsed byBalanced Scorecard Creators, Drs Robert S. Kaplan & David P. Norton
2. Bonus Post Course Clinics! Discuss your specific questions in a 1:1 format with the instructors
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About the Course |
According to Monitor Group, strategy execution was at the top of the priority list for C-Level executives again in 2006.
Overcoming execution challenges and focusing the organisation on the few things that drive competitive advantage is the hallmark of all great organisations. Yet, few companies succeed in executing strategy, and fewer still are able to sustain success once achieved.
The Balanced Scorecard has emerged as the world's first and most proven methodology for strategy execution, guiding 100s of companies to achieve breakthrough performance.
This course, the first in a series of completely redesigned courses offered by Palladium Group and Balanced Scorecard Collaborative will set you and your organisation on the path to breakthrough performance results.
You will review a fresh look at proven concepts with all new case examples derived from our growing list of more than 75 Hall of Fame for Strategy Execution™ companies around the world. This insight will help you return to the office the following day ready to implement these ideas with passion and rigor.
With over 10,000 people around the world trained in our Hall of Fame series, our training materials, case experience, and instructor knowledge is second to none. Our entire training faculty has direct experience working side by side with Drs Kaplan and Norton, a claim that no other organisation can make.
If you have attended one of our previous courses you will find this course to be a great refresher opportunity with all new case materials to keep your interest and learning at a high level. If you are new to the BSC, this course will give you a sound foundation on which you can build.
Who Should Attend
This course is relevant for organisations that are either already implementing the Balanced Scorecard and need individuals to be brought up to speed, or are looking at implementing the Balanced Scorecard and need to assess its merits.
If you have attended one of our previous courses you will find this course to be a great refresher opportunity with all new case materials to keep your interest and learning at a high level.
If you are new to the BSC, this course will give you a sound foundation on which you can build.
As a newcomer, you will find this course more insightful if you attend the Beyond the Balanced Scorecard Building a Strategy Focused Organisation course which covers the core methodology in more detail. |
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Course Outlines |
Course Details
Course Registration & Coffee: 7:30am - 8:30am
Course Commencement: 8:30am
Course Conclusion: 5:00pm
Post Course Clinic: 5:00pm - 6:00pm
Informal Networking Drinks: 6:00pm
Break Times: Customised to suit participant requirements
Explanation of Timings:
These times act as a guide and may modify slightly depending on the depth of interactive group discussion
Course Program:
This program is a guide and may alter to better address participant requirements on a consensus basis
Course Documentation:
Is included and provided upon registration at the venue
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Welcome Address
Dr. David P. Norton, in an exclusive address to delegates via videotape, will share his personal insights on the Balanced Scorecard (BSC) methodology and why it is more relevant then ever before. |
Module 1
Terminology and Core Concepts
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Understand the problem the Balanced Scorecard solves: strategy execution
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Learn core terminology
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Understand the logic behind the four perspectives (private and public sector)
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Explore the importance of cause and effect relationships
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Become familiar with the Balanced Scorecard methodology: the six-step process
Module 2
Building the Case for Change
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Learn how to get the organisational ‘buy in’
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Build a robust program plan for successful execution
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Understand the necessary pre-work required to get the program underway
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Clarify the vision and strategy and set the change agenda for the organisation
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Explore contrasting case examples of ‘the right way’ and the ‘wrong way’ to get started
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Understand the importance of executive involvement and sponsorship
Module 3
Strategy Mapping
The Strategy Map is at the heart of what makes the Balanced Scorecard successful. A powerful communication tool that captures the organisation’s strategy on a single page, Strategy Maps ‘tell the story of your strategy’ by showing a clear link between the key outcomes and the underlying drivers of your strategy
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Explore numerous best practice examples
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Understand how to build a good Strategy Map
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Participate in a group exercise to build a draft Strategy Map using an example from the group itself
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Understand the importance of themes and cause and effect relationships in Strategy Mapping
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Module 4
The Balanced Scorecard: Measures that Drive Performance
Measurement is a powerful motivation tool for an organisation to signal the behaviours that will drive tangible results. The Balanced Scorecard harnesses measurement as a way to drive the organisation to achieve performance breakthroughs by creating focus and alignment on the things that matter.
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Understand the concept of measurement
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Discuss the criteria for selecting good measures
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Discuss types of measures and the pros and cons of each type in practice
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Explore ‘leading and lagging’ measures
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Discuss the target setting techniques
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Participate in a group exercise in building high impact measures
Module 5
The Balanced Scorecard: Initiatives that Drive Action
Initiatives are the tool successful organisations use to drive action in order to close measurement gaps. Without initiatives an organisation cannot mobilise to ‘do things differently or do different things’ in order to create competitive advantage.
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Learn the difference between ‘projects’ and ‘initiatives’
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Learn how to map initiatives to your strategy
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Explore methodology to screen and prioritise initiatives to create maximum focus
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Explore best and worst practice examples to understand what works in practice
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Participate in a group exercise to build focused initiatives
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Module 6
Bringing it All Together
You have built the scorecard - now what?
Building a sustainable BSC governance process is critical to your success.
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Learn about Balanced Scorecard reporting and explore practical examples
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Discuss best practice governance structures - how to manage the process ongoing
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Understand the importance of communication and transparency
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Discuss how to overcome inevitable barriers and pitfalls - explore case examples of how best practice organisations overcame their challenges
Module 7
Course 2 Preview: Building a Strategy Focused Organisation
The Balanced Scorecard is only a part of the equation required to align the entire organisation to the strategy. The second course in this series addressed the key principles underlying what it takes to become a “Hall of Fame” Strategy Focused Organisation.
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The five principles of a Strategy Focused Organisation
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Mobilise change through executive leadership
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Translate the strategy to operational terms
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Align the Organisation to the strategy
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Make strategy everyone’s everyday Job
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Make strategy a continual process
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10 best practice case examples (Public and Private Sector) to be showcased in Course 2
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Post Course Clinic
At the close of the course, 1 hour will be allocated to conduct ‘office hours’ for individuals to discuss their specific questions in a 1:1 format with the instructors. Where similar interests apply, small group discussions may be formed. Take advantage of this time to share your experience, examples from your organisation, or specific challenges unique to your organisation.
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About the Course Director |
Neil P. McDougall - Palladium Consulting Pty Ltd.
Neil McDougall is based in the Palladium/Balanced Scorecard Collaborative Sydney office. Neil has significant experience in organisational transformation projects, with over 12 years of a unique combination of consulting and line management positions. Neil brings a professional approach to management solutions. His industry experience is largely in telecommunications and network equipment, with more recent experience in national government and engineering services. He is adept at communicating with senior executives through one-on-one interactions and group facilitation.
Neil has been involved in more than 30 BSC implementations over the last several years. Some of Neil’s recent client experiences include leading a BSC program implementation at the national level and across 26 ministries in a Southern African government, and developing and implementing a complete corporate Balanced Scorecard for a leading Australian Defence contractor.
Neil is an experienced trainer and is consistently rated as one of Palladium’s best educators. His insight, experience and ability to make complex concepts easy to understand and apply, helps him create an excellent learning atmosphere for all levels of management.
Neil's prior consulting experience includes working for an international consultancy (PRTM) specialising in business transformation through the implementation of Operations and Product Development processes, including establishing new corporate governance structures.
Originally from Canada, Neil has a global perspective with experience delivering training, and facilitating leadership workshops at clients based in the USA, South East Asia, Middle East, Southern Africa, and Australia.
Neil began his career as an RF Engineer with a national cellular service provider in Toronto. He received his MBA from the Richard Ivey School of Business at the University of Western Ontario and his B.Sc. in Electrical Engineering from Queen's University in Kingston, Canada. |
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