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From Technical Professional to Manager and Leader |
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A comprehensive 2 day training course specifically designed for technical people with new management responsibility to develop skills in leading, managing, empowering, influencing & driving performance of others to meet organisational objectives & develop into a successful manager
WHY PEOPLE KEEP COMING BACK TO ANDREW’S COURSES
“A very positive and practical learning experience. Skills which I can apply immediately for the long term in giving feedback and providing motivation”
Manager Modelling, NSW Coal Compensation Board
“One to one discussion clearly helped with issues. I really like the use of real life examples”
Team Leader, Department of Finance & Administration
“The information was detailed and realistic”
Technical & Consumer Care Supervisor, Clorox Australia |
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Course Objectives |
LEARN TO
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Avoid the 5 most common mistakes made in delegating
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Gain an insight into team roles, responsibilities and generate and foster team spirit
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Acquire convincing motivation, communication and influencing skills
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Develop a leadership style that gains buy-in and respect
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Develop workable strategies for resolving conflict
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Promote accountability and self improvement to achieve superior performance
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Improve project management to deliver on time and on budget
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Tactfully provide useful feedback – both positive and negative
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About the Course |
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The critical element which differentiates successful managers from poor performers is the application of effective interpersonal and influencing skills. By attending this course you will acquire the principles of effective management, identify your strengths and weaknesses and develop the skills necessary to support your own personal management style. You will take away realistic, relevant and immediately usable models and techniques which will dramatically improve your performance as a manager and that of your staff and give your organisation a significant competitive edge.
Very often, people have taken on management responsibilities on the strength of their technical or specialist skills. However, your continued success in a management role depends on achieving results through others - which requires a significantly different skill set. Technical professionals, whatever their functional area, face very similar challenges in adapting their skill base to a new range of priorities.
This course has been specifically designed to address the particular problems faced by managers like yourself. You will focus on developing the skills which will enable you to lead and motivate your people to meet and exceed your objectives. You will learn how to anticipate and manage conflict, and to delegate effectively in order to get poor performers back on track and to stimulate your high performers. Once back in the workplace, you will be able to apply a portfolio of approaches to develop and sustain productive working relationships with your colleagues and build a committed and highly productive team.
WHO SHOULD ATTEND?
This course has been specifically designed to meet the needs of those with a specialist skill who are now responsible for managing the work of others. It caters for professionals in fields such as finance, law, engineering, research, science, IT and other technical services.
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Course Outlines |
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Course Details Course Registration: 8:15am Course Commencement: 8:30am Course Conclusion: 5:00pm Break Times: Customised to suit participant requirements Explanation of Timings: These times act as a guide and may modify slightly depending on the depth of interactive class discussion and whether assessments are being conducted Course Program: This program is a guide and may alter to better address participant requirements on a consensus basis Becoming an Effective Manager Understanding management paradigms and the dilemmas of modern management What are the key challenges for technical professionals moving into management roles? Dovetailing your role purpose with your organisation 's goals Identifying the strengths and weaknesses of different management styles What causes some managers to fail - and how to avoid it Acquiring a Practical Framework to Help You Understand and Influence the Behaviour Patterns of Different Types of People During this session you will acquire a simple yet powerful psychological model which can be used to understand why people behave as they do. There will be an opportunity for discussion on how you can apply this to your specific circumstances. Identifying the Real Key to Motivation: Proven Techniques for Motivating Your Team Understanding and applying emotional intelligence Neutralising negative behaviours and changing attitudes How to avoid the common mistakes managers make with extrinsic motivators Identifying what motivation strategies work best with different people Case Studies: Managing different personality types to improve your effectiveness as a manager Workable Strategies for Resolving Conflict Develop strategies for addressing interpersonal management issues you face in your workplace Adopting a joint problem solving approach to reviewing achievements and areas for improvement Promoting positive interaction between you, as a manager, and your staff Using behavioural techniques to help breakdown interpersonal barriers Case Studies: Effectively handing conflict situations Identifying your Customers and their Needs Defining your role in terms of your customers - whatever the purpose of your organisation Customer focus and purpose 6 elements of customer satisfaction Developing your Personal Leadership Style Effectively using your PERSONAL power, rather than relying on authority or positional power Understanding the relationship between good leadership and good "followship" Developing "followship " skills in your staff Motivating and inspiring your team Putting purpose back into work Vision and mission statements - what works and what doesn't! Using Your Power and Influence to Inspire Confidence and Achieve your Objectives How persuasive are you? Identifying the various sources of power at your disposal and how you can strengthen them Building successful interpersonal relationships with your staff, colleagues and superiors 7 qualities of charisma Applying Effective Communication and Questioning Skills How memory affects communication Understanding learning preferences Adapting your communication style to ensure your message is received Why questioning skills are a manager's number one tool Developing your People Through Effective Delegation and Performance Management Guaranteed techniques to engender responsibility and accountability - and why most managers actually cultivate the opposite Giving instructions and clarifying meaning Selecting appropriate methods of improving performance Understanding the applications of Key Performance Indicators and performance contracts A step by step guide to avoiding the delegation traps: building a high performance team Task assignment and delegation - what should you delegate to whom and why? Who is likely to complete tasks on time, on cost and on performance and why? Developing your own confidence and assertiveness Promoting positive behaviours within your team Encouraging self-reliance Preparing an action plan for your team |
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About the Course Director |
Andrew Lee
This course will be led by Andrew Lee. Andrew possesses a breadth of experience at the sharp end working with leading companies in Australia and overseas, together with almost 20 year's experience in the training industry He has a great deal of expertise in adult learning approaches and trains others in new methodologies in accelerated and experiential learning. Since 1991 Andrew has specialised in designing, facilitating and coaching managers and senior managers within organisations in a range of skills including management skills and leadership development, building high performance cultures, negotiations and strategic planning. He has also trained teams of trainers to deliver nationwide management development initiatives. In recent years he has trained over 1500 RAAF personnel on technical programs and the management team of the technical departments of the University of South Australia, as well as a variety of training interventions within: Toshiba, Digital IBM, Bankers Trust, The RAAF, Kmart the ATO and the NSW Police. Andrew's use of humour, personal anecdotes and a wide variety of adult learning approaches ensures that the principles presented form the basis of real behavioural change in the workplace. |
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