Course Catalogues / Courses / Description

Price: 3950 £

Key Learning Outcomes

• Examine legal fundamentals in maintenance contracting and key contract conditions

• Develop a strategic, outcome focused methodology to planning and developing contracts through robust key performance indicators and the Contract Scorecard

• Plan the contract lifecycle from design through to exit

• Build and manage your bargaining power and learn cost control techniques

• Implement an optimal team with the right personalities and skill sets to negotiate and manage the contract

• Understand and develop the Service Level Agreement and pricing

• Implement procedures for issues, variation and dispute management

• Negotiation - learn common tricks, traps and tips

• Case study examination - benchmarking against lessons learnt

BONUS OFFER!

Those who attend this course will receive articles by Dr Cullen that are only available in the US on topics including the contracting lifecycle, governing documents, and pricing, as well as example SLAs and a Governance Charter.

This course is designed for those seeking better results from their maintenance contracts. After decades of maintenance outsourcing, there are still significant improvements that can be made.

Contract management is becoming one of the core activities of overall asset management. In today’s increasingly cost conscious environment where every dollar must be justified, effecting thorough contracts and applying diligent governance is even more critical. No longer are contract specialists the only ones involved in the contract process, professionals of all disciplines have a vital role to play in the development of successful contracts and their ongoing management.

The increasing role of contracting means that the managing responsibility transcends the traditional, mainly administrative role. To manage today’s contracts, a direct role must be played at a strategic and operational level to ensure value for money is achieved and risks are minimised.

This hands-on training course will deliver the key framework for planning, negotiating and managing maintenance contracts. The course consists of two intensive days of pragmatic techniques comprising numerous interactive exercises, maintenance case studies and a role playing session, designed to assist you to determine the best and most effective contracting techniques for your organisation. You will be split into small groups with participants with similar expertise areas to ensure you have the maximum opportunity to have your individual questions and needs addressed.

WHO SHOULD ATTEND?

This course is designed for managers who are involved in contracts. In particular, we highly recommend:

• Maintenance contract managers, officers and administrators

• Head engineers and superintendents

• Project managers and procurement staff involved in contract development and specifications

• Team leaders and other personnel involved with contract operations and management

• Internal auditors charged with a contract oversight or review role

• Service delivery and operations managers

Course Details

Course Registration:          8:15am
Course Commencement:    8:30am
Course Conclusion:            5:00pm

Break Times:
Customised to suit participant requirements

Explanation of Timings:
These times act as a guide and may modify slightly depending on the depth of interactive class discussion and whether assessments are being conducted

Course Program:
This program is a guide and may alter to better address participant requirements on a consensus basis

Introduction Introduction and Overview of Training Course design layout – walk through what you will learn Meeting individual objectives – discuss your goals The Job of the Contract and the Ground Rules The Role of Contracts in the Commercial Environment Defining a legal agreement – the contract is only one aspect The contract in the total governance picture – it isn’t the only tool available for effective contract management Key objectives of contracts – to be successful Variation by conduct – your contract could be ineffective Use of standard form maintenance contracts – practical considerations Examining maintenance specific contract examples Managing the Contracting Lifecycle Planning the Contract Lifecycle Architect Phase – preparing the strategies and designing the contract Engage Phase – selecting the service provider and negotiating the deal Operations Phase – transitioning in the deal and managing the contract Regenerate Phase – preparing for and planning the next generation deal Lifecycle Skills The breadth of skills required for the contract lifecycle management Targeting the skills you need Constructing Your Contract   Designing the Outcomes The Contract Scorecard - design the holistic outcomes sought Key Performance Indicators – design the critical service metrics Incentives – answer the “so what?” question…what are you going to do about performance?

Drafting the Contract Explore key contract planning issues – who prepare it, length, extensions, etc Overview of the 100+ issues covered in contracts without legal jargon - a practical perspective Key Schedule - Price Explore the pros/cons of various pricing models –avoid the traps of the inexperienced Making the price model decision The total cost of a contract – it isn’t just the price Key Schedule - SLA Basics of SLAs – articulating the service expectations Key SLA contents – responsibility matrix, definitions, KPIs & incentives, and reporting Case study: Assess a SLA Contract Governance and Management   Planning the Contract Management Function Activities required for successful contract management Team chemistry - will your team work well with the other party? Contract Operations – The Governance Charter Setting the roles of each party – getting the right interparty relationships mapped out Meetings – structuring the frequent interaction needed at many levels Reporting – ensuring you get the information you need Evaluations, reviews and audits – frequent assessments are critical Issue, variation and dispute management – staying out of dispute Core Skill: Negotiation Be able to identify conflict resolution styles and how they impact reaching agreement Role playing session – put it in practice Negotiation tactics, tips and strategies – including roles, BATNAs, avoiding pressure tactics, etc Prepare a negotiation plan – plan ahead and win Wrap Up Examination of best practices and interactive discussion

Print Friendly