Course Catalogues / Courses / Description

Price: 3950 €

• The strategic importance of defining and understanding your crucial role as an office manager

• The keys to robust and effective organisation

• How to effectively manage the dynamics of change

• Take on extra responsibility while staying in control

• Effective negotiation and influencing skills and how to best apply them in your role

• How to get the outcome you desire through effective win/win communication skills

• How to cram 24 hours into a morning – a Masterclass in dynamic time management

• How to manage difficult people, situations and stress in a calm and effective manner

• Foster a productive and efficient office environment

Why this Course is Designed for You

This extremely intensive course will concentrate on providing you with all the skills and techniques you need to run your office systems effectively, while also equipping you with the ability to manage yourself and the others around you.

Designed carefully to enhance your existing skills, it will provide you with a valuable survival kit to deal with every aspect of your role when you return to work.

In modern working environments more and more assistants are encouraged to take on office management responsibilities. Whether it is purely taking over the day to day running of office activities or taking on a team of staff to help. This can be very challenging as not only will your workload increase but you will be required to use skills you have never used before.

It is not uncommon to feel lost and unsupported in the office management role, everyone having high expectations of you and yet offering very little help and guidance.

In addition there is very little formal training out there for office managers and that is why we have designed this unique programme in order to address this obvious gap.

WHO SHOULD ATTEND?

This is relevant for anyone becoming an office manager or taking on office management responsibilities. It’s a useful refresher for those in existing office management positions wanting to enhance their skills and benefit from formal, structured training with real world applications.

Course Details

Course Registration:          8:15am
Course Commencement:    8:30am
Course Conclusion:            5:00pm

Break Times:
Customised to suit participant requirements

Explanation of Timings:
These times act as a guide and may modify slightly depending on the depth of interactive class discussion and whether assessments are being conducted

Course Program:
This program is a guide and may alter to better address participant requirements on a consensus basis

Defining the Role of the Office Manager Understanding the core components of the office manager role: > Functions > Roles > Responsibilities Clarifying expectations Logistics – the Art of Effective Planning & Organising How to plan – a step by step framework for success The importance of robust project management skills – and how to implement them Documentation control – ensuring you have the facts at your fingertips Organising and structuring processes and procedures Problem solving and decision making Mastering Time & Workflow Management Skills Review how you spend your time through a self audit exercise Develop a systematic way of managing a workflow Identify your personal ‘time stealers’ Avoid ‘hurry sickness’ and be aware of your greater goals Learn how to say ‘no’ (nicely) and mean it Work at an optimum level to ensure successful outcomes Realise personal skills required to use time more effectively Essential Negotiation Skills – Doing Win/Win deals The critical importance of robust negotiation skills Understanding your counterpart Learn your strengths and play to them Tactics and counter tactics Why win/win is the ultimate goal in any negotiation Effective Communication – Written & Spoken How to get your message across firmly and fairly Best practice communication model: > Email communication > Meetings > 1 to 1 scenarios Effective business writing Writing instructions and process guides Getting your hands on the information you need

Techniques to Enhance Your Leadership Capabilities Influencing Across Your Organisation – Getting Them to Accept the Decision The role of influencing within modern organisations Influencing upwards Influencing across business functions > Influencing teams > Influencing individuals Prioritising – How to Cram 24 Hours into a Morning How to prioritise in a way that works for you Best practice time management techniques How to defend your time from institutional and colleague attacks Practical steps for increasing productivity and efficiency The importance of effective delegation Managing Change – Gaining Commitment How to introduce change painlessly Up-selling change as a positive Pre-empting and managing potential negative impact Learn to cope yourself Taking Control – Stick to Your Guns Understanding and maximising your personal strengths Harnessing the unique strengths of others Don’t get panicked by rank into changing your tack Dealing with Difficult Situations – People & Emotions Dealing with the organisational hierarchy Coping with those who know better How to handle emotions and feelings in a professional way Conflict resolution - suggested strategy and outcomes Dealing with the human crisis Dealing with Pressure & Stress Coping with difficult problems The importance of keeping things in perspective Dealing with crisis scenarios Practical breathing techniques How to handle your own stress Coping with others in stress

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