Course Catalogues / Courses / Description

• Learn how to identify and manage different types of business behaviour

• Benefit from an in-depth personal assertiveness assessment

• Discover how to enhance self confidence, self esteem, and self belief

• Overcome confidence killers in your interpersonal communication

• Develop critical skills to deal with difficult people and challenging situations

• Learn techniques for maintaining composure and credibility

• Understand how to handle criticism, anger, negativity and confrontation

• Learn how to overcome confidence breakers in the workplace

• Identify the differences between assertiveness, confidence, influence and power

• Develop the skills to make you a more confident, credible and assertive communicator

'I enjoyed the practical application throughout the course...The facilitators were excellent!'
Operations Manager, One Steel Limited

'Very good practical tools to take away'
Director, Progress Pacific

'The course content was well thought out and provided good interaction to learn and understand principles and techniques'
Scheduling Manager, KinCare Community Services

'I enjoyed the confident and professional way the course was delivered. Very helpful'
Fleet Manager, Delta Electricity

“This course could be one of the most important programs you attend in your professional career”

A bold statement? But we believe it.

In the modern working environment the professional skills of assertive communication, confidence and composure under pressure are essential for success.

Your ability to communicate your ideas, get your point across, lead your teams or simply maintain professional credibility can mean the difference between success and failure.

Competition is fierce in the business world and if you can have more and better professional tools, know how and when to use them, you will enhance both your career satisfaction and prospects.

That is precisely what this interactive course is designed to do.

Take away the tools needed to improve performance in areas of: self belief; self-confidence; communicating; business language; listening; questioning; dealing with difficult people; influence; persuasion; professional presence; personal power; and more.

The focus of this course is on practical outcomes rather than academic learning. It includes self-evaluation, group discussion, practical activities, practise techniques, checklists and action plans designed to facilitate change-oriented learning.


Why this course is unique

• Quite simply this is the only program of its kind that has been specifically designed to focus not only on how to become more assertive at work, but also how to develop the key levels of confidence to apply your assertiveness in practice (many courses mistakenly don’t address this issue!).

• By investing 2 days in this program you will see yourself becoming a more assertive communicator while boosting your personal confidence levels.

• The goal is to equip you with skills that will make a profound difference in your professional life

• All participants are invited to practice key skills learnt by attending the free networking breakfast at 7:30am on Day 2 of the course

Who Should Attend
Any business professional who wishes to enhance their personal profile, improve their assertiveness skills, becoming more confident and effective in their interactions with those they work with at all levels of the organisation.

Course Details

Course Registration:          8:15am
Course Commencement:    8:30am
Course Conclusion:            5:00pm

Break Times:
Customised to suit participant requirements

Explanation of Timings:
These times act as a guide and may modify slightly depending on the depth of interactive class discussion and whether assessments are being conducted

Course Program:
This program is a guide and may alter to better address participant requirements on a consensus basis

Personal analysis – Where you could benefit from increased confidence Identifying personal objectives and outcomes Identifying key scenarios in which you would like to develop greater confidence and assertiveness Identifying personal barriers to success What aspects of your behaviour / communication should you change? Understanding the Business & Professional context How business objectives impact you Understanding your personal behavioural style and how you relate to others Understanding different behavioural models What causes people to behave the way they do in a range of professional contexts How behaviour from clients, customers and colleagues causes us to react in different ways How conditioning and beliefs affect our behaviour in certain scenarios How to use this information to change your attitude and behaviour from tomorrow Enhancing Self-Esteem, Self Belief & Self Image Being authentic to yourself Overcoming self-imposed barriers and limitations Understanding how your values and beliefs affect your performance Recognising the impact of self-talk Changing from negative to positive thinking Conquering fear, anxiety and anger Practical steps to increasing your self-confidence Turning your intentions into actions Enhancing and building an energised self-belief Understanding emotional intelligence Building a confident and assertive personality Communicating with Confidence & Assertiveness What actually is communication? Assessing your own communication style Recognising the communication styles in your organisation Assessing your natural communication strengths Making sure people receive your intended message Understanding how others influence and change our behaviour Positive language patterns Assertive language Effective voice Active listening Powerful questioning Developing confident body language Looking, sounding and speaking with greater confidence Effective Business & Professional Conversations Developing convincing business dialogue Knowing your rights Promoting your leadership strengths Projecting confidence in challenging situations: > Reviews > Meetings > Presentations > Networking

Professional Presence & Personal Power Understanding the power of first and lasting impressions Utilising professional image as a communication tool The importance of being congruent - ensuring your verbal and nonverbal communication projects confidence, credibility and assertiveness Harnessing your resources to increase your professional presence Developing your Assertiveness Skills Key principles of assertiveness Differentiating between assertiveness and aggression Understanding negotiation skills Making effective decisions Powerful conversations Increasing your influence and persuasion skills Assertiveness & Aggression at Work Defining assertiveness and aggression > Why are some people are "assertive" when others are considered "aggressive" > The key differences in a business context > What is and is not acceptable in the workplace > Being assertive without being aggressive Techniques for effective assertive communication Getting your views, ideas and objectives across in an assertive way Understanding the principles of influence and persuasion. Dealing with Difficult People and Situations What defines difficulty and more specifically, difficult people? Understanding emotions and feelings and why these differ between peers Facing and controlling fear and negative emotions Understanding why certain people and situations drain your energy and effectiveness and strategies for overcoming this Recognising and dealing with intimidation and criticism confidently Direct and constructive feedback – giving and receiving Preparing effective solutions for difficult situations How to say ‘no’ assertively Moving from the negative to the positive, satisfying both parties Employing key principles of conflict resolution Negotiating a win-win solution to a variety of challenges Taking What You’ve Learnt Back to the Workplace: Developing Your Personal Action Plan for Professional Confidence & Assertiveness How will you use the techniques and principles professionally? Identifying key issues and challenges Rehearsing success and increasing confidence Deciding how, when and where to take action Establishing plans for your long term personal and professional development Your immediate plan of action starting the day you get back to work